All Speed-e-books Limited products come with a 28-day Satisfaction Guarantee.
If you are not satisfied with your Speed-e-books product, simply return the product,
with your dated receipt to the Speed-e-books Returns Department for a full refund.
Include proof of purchase (original or clear copy) and provide your name, address,
telephone number and reason for returning.
Please return the product to:
Speed-e-books Returns Department 12 Station Road
Unwanted products must be cancelled within 28 working days. The cancellation period
starts the day after the day that the products are received. Unwanted products will
be refunded within 14 days of cancellation & should be returned to the above address
in saleable condition. If products are not returned a deduction will be made from
the refund for collection.
Downloaded software is exempt from the above cancellation provisions. (This does
not affect your statutory rights as a consumer Complaints Procedure. Please refer
to the Returns Policy in the Terms and Conditions). However, we are confident of
your complete satisfaction of our prodct and extend our 28 day money back guarantee
to include software bought online. Simply e-mail email@example.com stating
your name, address, telephone number, reason for returning and the date of purchase
to obtain a full refund.
Please note that if a product has been registered, the licence is not transferable.
All requests for a refund of downloaded software will require e-mail confirmation
from the purchaser that all traces of the program have been removed from all computers
and any and all other storage devices.
We endeavour to acknowledge complaints within 5 working days.